Frequently Asked Questions

What impact will it have on our power bill by switching to energy efficient windows?

Since 1992, with help from ENERGY STAR®, American families and businesses were able to save $297 billion on utility bills and prevented more than 2.1 billion metric tons of greenhouse gas emissions by 2013. Every Pella® Product meets or exceeds ENERGY STAR certification in all 50 states and most of Canada. What impact will this have on you? Not only might you find a drop to your heating and cooling bill, you’ll also help protect the environment.

How much will my replacement door or replacement windows project cost?

Our windows and doors are all specifically designed and custom-built for your home, meaning no two projects are alike. Our large variety of products make it hard to discuss pricing without first considering your needs and the project results you envision. Due to this nature, we find it helpful to send out a Pella sales representative who will give you a quoted project price once they have seen the project site itself. To accelerate the quoting procedure, your Pella® sales representative is equipped with a computer and a portable printer so that they can provide you with all the quote information you’ll need—once the sales representative has been given the opportunity to consider the requirements of the project and brings them to life with your vision.
 
In addition to offering a large variety of first-rate products to choose from, we also have a generous offering of payment and finance options. Pella is uniquely-suited to offer you fantastic window and door products at affordable prices, giving you a chance to make the home improvements you want to while building great value into your Salt Lake City area home as you do it.


Can I paint my vinyl windows?

The benefit of Pella's® vinyl windows is that you don’t need to. The windows can be customize to the color your want. We do not advise painting your vinyl products, as this will terminate your warranty. Some paint manufacturers claim that their paint can stick to vinyl, but it could destroy your windows if the wrong paint is applied or done incorrectly.

What should I use to clean my glass windows?

We advise that you should use a prepackaged vinegar-based cleaning mixture or use an ammonia-free glass cleaner such as Windex or Sparkle. You can also mix your own with one part vinegar to ten parts water. Apply the mix to a soft, clean microfiber cloth or paper towel. Do not use glass cleaners that are ammonia- or alcohol-based as they have a tendency to form streaks or create a film that draws moisture and dust.

Do Pella® employees actually install your replacement windows and doors?

Pella uses dependable installers who are certified to install Pella windows and doors. They must complete a carefully crafted set of training courses so that your windows and doors are correctly installed and meet Pella’s strict warranty criteria. We look for the best Salt Lake City-local people and recruit them to install our projects. Before they can be hired, Pella requires them to pass a drug test and background check. Our installers are fully covered by liability and workers compensation insurance. In addition to Pella product warranties, your installation is also covered for 10 years under the installation limited warranty and service agreement.

What's different about buying replacement windows and doors from local Pella® showrooms versus buying from retailers like Lowe’s?

Your Salt Lake City Pella branch offers services and support that “big box” stores can’t perform. Our experts are highly-trained in selling, installing, and servicing Pella Windows & Doors. Using a dedicated Pella sales team, project manager, local service technicians, and expert installers means that your project will have the knowledge of our whole team. We frequently use the term “single source accountability”, meaning that there’s no one to chase down regarding a product, installation, or warranty issue. If you have any concerns, simply contact our office or your sales representative and we will get to work resolving the issue.

Why is Pella® the right choice for my home?

There are numerous reasons why Salt Lake City homeowners choose Pella for their replacement window and door needs. Pella was founded in 1925 and has remained privately-held the entire time. Each of our high quality windows and doors are produced with high standards and serviced by Pella’s unique Direct Sales Network. Unlike many of our competitors who sell exclusively through lumberyards or big box stores, Pella has dedicated windows & door stores throughout North America. This unique way of operating our business gives our customers in Salt Lake City a highly personal experience with the support of a local to Salt Lake City, Pella-certified team. Whether you are looking for the beauty of wood, the strength of fiberglass, or the low maintenance of vinyl—Pella has a high quality, energy efficient and durable solution.

How long does a typical window consultation appointment take?

At Pella Windows & Doors of Salt Lake City, we appreciate the financial commitment you are making toward the purchase of new windows or doors. For that reason, we feel it is a priority to ensure that every question you have about Pella’s products, materials and engineering are answered.  As such, we ask that you allow up to 2 hours for your consultation appointment.

What happens during the in-home consultation?

Pella Salt Lake City’s in-home consultation is a critical first step to ensure your satisfaction and the most appropriate window or door products are picked for your Salt Lake City home and budget. As such, we ask that your visit is arranged when all decision-makers (typically both homeowners) are able to participate. Our goal is to provide you the best replacement windows and doors possible.

It is advised that you budget up to two hours for this visit. We will do our best to address all of your questions including:

· What materials (vinyl, wood or fiberglass) are most appropriate for your Salt Lake City home?

· What window or door functional features would you like to have?

· What level of energy efficiency would be best for your home?

· Which colors do you want?

· Other questions you may have

Your in-home consultation is the surest way to receive an accurate, binding quote for this important project.